Reservation Policy:
All requests to reserve a room must include the first and last name of all adults occupying the room and a valid credit card, and 50% paid deposit for a guaranteed arrival. Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned. We will charge your credit card within 3 days after we have confirmed your reservation. The hotel has the right to cancel your reservation if we do not receive the deposit. We will send you a cancellation confirmation via email immediately after canceling your booking. When booking, keep maximum occupancy rules in mind – two people max for rooms with a single bed (Queen or King) and four people max for rooms with multiple beds. We’ve got pack-and-play cribs available upon request, subject to availability.
ADA Policy:
Due to the historic facility at the DeFord, ADA accommodations are limited. All rooms are located on the second floor requiring use of stairs. No elevator is on the premise.
Check-in at 4PM:
You can check-in any time from 4PM by local time. Room number and door codes will be sent 48 hours prior to your stay. The door codes will only activate during your reservation window. Please note that main entrance mapping is East Main street! The balance of the full room rental amount is payable on arrival at check-in time. Please note that check-in cannot be completed until full payment for the room has been received and approved.
Check-out at 11AM:
You can check-out any time up until 11AM by local time. Later check-out times may be requested although we may not always be able to accommodate late changes and will depend on availability and on how busy we are. Please note that a more detailed inspection of the room is usually made after the check-out time and we reserve the right to make charges for any damages or breakages found before the room is occupied again. Please be aware that bed linen and towels should be placed where they were originally found. The bed linen and towels are NOT gifts and should remain in the room.
Cancellation Policy:
Please carefully read our cancellation policy. Rarely can we make any exceptions to this. So to save any misunderstanding we would be grateful if you can observe the following:
Non-Smonking, Termination, and Damages Policy:
Non-smoking: The entire DeFord building and rooms do not allow smoking of any kind. This includes vaping and e-cigarettes. Guests will be charged a fee of $250 if any evidence of smoking is found in the room or in any of the building areas such as window ledges, stairs, or the entrance area and common areas. Please note that we comply with the local health and safety guidelines and recommendations provided by the EEC on smoking in public places.
Termination:
Please Note: Immediate termination of the rental agreement is possible if:
Damages:
During your stay, the hotel and all equipment and furniture should be treated with care and kept in order. Immediate notification to staff via messaging or email will be expected of any damages or breakages in the hotel. You (The Tenant) is financially responsible for any damage to the hotel. This includes losses caused by you (The Tenant) or a third party negligent actions and behavior. A summary check will be made of the hotel check-out time. However, a more detailed review of the condition of the hotel and all equipment and facilities will be made soon after check-out and before another guest occupies the hotel. The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email or text immediately. Any costs will be deducted from the deposit immediately if this is still possible. Any costs will be claimed by return if they are greater than the deposit or where the deposit has already been returned. Please note, immediate notification after check-out of any damages to, breakages in or issues with the hotel is expected. The DeFord can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected.
Please remember the entire DeFord Hotel is fully non-smoking! You (the Tenant) agree to a $250 fine if traces of smoking are found in the hotel room or common areas.
Extending Your Stay:
After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive. If you are already staying with us and you would like to stay longer, please let us know at least 24 hours before your check- out date. We will do our best to accommodate your new plans and this can include relocating you to a similar room should this be necessary.
Pet Policy:
Pets are not permitted at The DeFord. Keep all furry members of the family at home!
Minimum Age Policy:
All guests must be 21 years or older to confirm guest room accommodations at The DeFord.
Room Cleaning Policy:
Room refreshes will not be offered during stays. However, you can request a mid-stay clean for an additional $50. Should you need fresh towels or linens, please message the manager and instructions will be sent.
Firearm Policy:
Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms. Subject to the following restrictions, guests of Hotel XXX who are lawfully permitted to possess a firearm may bring such firearm onto hotel premises, provided that the presence of the firearm on hotel premises: is for storage purposes only; the firearm is and remains at all times unloaded; the firearm is and remains secured in a locked, hard-sided firearm container, provided by the guest, while transported to or from the guest room and while stored therein; and the firearm remains securely safeguarded at all times in a locked guest room or locked personal vehicle, except when transporting the firearm to or from a guest room.
Guests who fail to abide by this policy may be asked to leave the hotel premises, without refund. The hotel premises are private property, and our firearms policy applies to: (i) all firearms, regardless of whether the firearm is a handgun or a long-barreled gun; and (ii) all guests and visitors, even those possessing a valid license or permit to carry a firearm.
The only exception to the restrictions described in this firearms policy statement is for law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties.