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What does Self-Service mean? Will a staff member help me check-in?
Self-service is a new trend in hospitatility that focuses on ease and efficiency of the guest. There is no need to check-in at a front desk as the whole process is handled electronically.
Three days prior to your stay, you will recieve a unique and secure code that will grant you access to your room for the length of your reservation.
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What if something comes up mid-stay?
Not a worry! All details of how to check-in and access your rooms will be sent via email and text 3 days before your reservation. If any problem occurs during your stay, just respond back to the email or text to notify our staff.
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Can I request a mid-stay clean?
Yes! For short-term stays that are less than a week, a mid-stay clean can be added to your reservation for a fee. ($60 for Family and Executive Suites, $40 for Standard and Standard Plus Rooms.)
For longer stays, our cleaning staff offers weekly room refreshes and cleanings that are built into your price. You also have the option to add additional cleanings for a fee. ($60 for Family and Executive Suites, $40 for Standard and Standard Plus Rooms.)
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Are all rooms located on the 2nd floor?
Yes. Because of the historic renovation to the building, our ADA accommodations are limited. There is no elevator on the premise and all floors are located on the second floor.
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Where do I park my car when I stay?
We have plenty of overnight parking on the side streets right outside the door of The DeFord on N and S Hickory Street. You can also park overnight on N and S Locust Street.
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I am interest in a multi-week or multi-month lease. How do I book?
Perfect! We accommodate many types of stays from multi-week to multi-month to a multi-year lease. For more information, please email hello@the-deford.com.
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I am getting married! Can I reserve a wedding block of rooms??
Yes! We do offer room blocks but only for a limited time.
We can offer your guests a unique link to book your room block. While the link is active, these rooms will not be open to the public. Because we are a small boutique hotel, we cannot block off room reservations more than 60 days before the event.
Please email hello@the-deford.com to get the room blocks set up.
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What is the cancellation policy?
Full Charge - Full Stay - If cancelled within 7 days of arrival
Partial Charge - 50% of Full Stay - If cancelled within 14 days of arrival
No Charge - If cancelled within 30 days of arrival